Privacy Policy

​At Memories After, your privacy is our priority. We are deeply committed to protecting your personal information and creating a safe space for remembrance, healing, and connection. This Privacy Policy explains what information we collect, how we use it, how it is protected, and your rights.

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1. Information We Collect

We collect information to provide our services, personalise your experience, and maintain the safety of our community. This may include:

• Personal Information: Name, email address, login details, payment information (for donations or paid services).

• Memorial Content: Stories, photos, tributes, and messages you choose to share.

• Usage Data: Device type, browser, IP address, log files, cookies, and activity on the Platform.

• Sensitive Information: If voluntarily shared, such as experiences of loss or grief. We treat this with the highest confidentiality and respect.

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2. How We Use Your Information

Your information is used only for purposes that support and enhance the Memories After community, including:

• To provide, maintain, and improve our services.

• To personalise your experience and display relevant memorial content.

• To process donations and payments securely.

• To moderate content and ensure community safety.

• To send updates, newsletters, or important service-related communications (opt-out anytime).

• To comply with legal obligations and protect our rights.

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3. Sharing of Information

We will never sell or rent your personal information. We may share limited data only in the following cases:

• Service Providers: With trusted third parties who help us operate (e.g., hosting, payment processors, analytics). They are bound by confidentiality agreements.

• Legal Compliance: If required by law, regulation, or court order.

• Safety & Security: When necessary to investigate, prevent, or take action against illegal activity, threats, or violations of our Terms of Use.

• With Consent: If you give explicit permission for specific uses (e.g., sharing a memorial publicly).

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4. Cookies and Tracking

• We use cookies and similar technologies to improve functionality, remember preferences, and analyse usage.

• You can manage or disable cookies in your browser settings, but some features may not work properly without them.

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5. Data Storage and Security

We use strict safeguards to protect your information:

• Encryption for sensitive data in transit and at rest.

• Firewalls, secure servers, and regular system audits.

• Access restricted to authorised personnel only.
  Despite these measures, no system is 100% secure, and you share information at your own risk.

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6. Retention of Information

• We keep personal information only as long as necessary for the purposes described in this policy, unless longer retention is required by law.

• You may request deletion of your data or memorial content at any time (see Section 8).

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7. Children’s Privacy

• Memories After is not directed at children under 16.

• We do not knowingly collect data from children. If we discover such information, we will delete it promptly.

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8. Your Rights

Depending on your location (e.g., under GDPR, CCPA, or Australian Privacy Law), you may have rights including:

• Access – Request a copy of your personal information.

• Correction – Ask us to update or fix inaccuracies.

• Deletion – Request removal of your data and/or memorials.

• Restriction – Limit how we process your information.

• Portability – Request a copy in a structured, machine-readable format.

• Objection – Opt out of certain uses, including marketing.

 

To exercise your rights, contact us at compliance@memoriesafter.com. We may require verification of identity before fulfilling requests.

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9. International Users

As Memories After is based in Perth, Western Australia, Australia, your information may be stored or processed outside your home country. We ensure that transfers meet legal standards for data protection.

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10. Donations and Payments

When you make a donation or purchase a paid service, payment details are processed securely by third-party providers (e.g., Stripe, PayPal). We do not store full credit card information.

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11. Links to Third Parties

Our Platform may include links to external websites or resources. We are not responsible for their privacy practices. We encourage you to read their policies before sharing information.

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12. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in law, technology, or services. Updates will be posted on this page with a new “Effective Date.” Continued use of the Platform after changes means you accept the updated policy.

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13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact us:

📧 compliance@memoriesafter.com
🌐 www.memoriesafter.com